Privacy Policy

Last Updated: June 2026

KnowAI ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services, submit forms, or interact with our content.

1. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Company name
• Job title
• Any information you voluntarily provide through forms, surveys, enquiries, or event registrations

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Time spent on pages
• Referral sources
• Website usage data

Marketing Information

• Preferences relating to AI education, training and services
• Responses to surveys or forms
• Event registrations and webinar attendance

2. How We Use Your Information

We may use your information to:

• Provide and improve our services
• Deliver AI education resources, newsletters and updates
• Respond to enquiries and support requests
• Match your requirements with relevant training providers, consultants or service partners
• Personalise your experience on our website
• Conduct research and analytics
• Improve website functionality and user experience
• Comply with legal obligations

3. Sharing Your Information

We may share your information with:

• Trusted service providers who assist with website hosting, analytics, email marketing and customer support
• AI education providers, consultants, implementation partners or service providers where you have expressed interest in relevant services
• Professional advisers and legal authorities where required by law

We do not sell your personal information.

4. Marketing Communications

By submitting your details through our website, you may receive communications relating to AI education, industry updates, events, newsletters and relevant services.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand website usage
• Improve website performance
• Measure marketing effectiveness
• Personalise user experiences

For more information, please refer to our Cookie Policy.

7. Third-Party Services

Our website may use third-party services including:

• Google Analytics
• Google Ads
• Meta (Facebook and Instagram)
• LinkedIn
• HubSpot
• Other analytics, CRM and marketing platforms

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate.

9. International Data Transfers

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information receives appropriate protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

11. Contact Us

KnowAI
Email: hello@knowai.com.au
Website: www.knowai.com.au